Hold Music…Kill Me Now!
Why? Why do companies not see, or in this case hear things from the customer’s perspective? I had a situation today where I was notified that my mortgage payment had[…]
Why? Why do companies not see, or in this case hear things from the customer’s perspective? I had a situation today where I was notified that my mortgage payment had[…]
In the world of travel we all have those days. It’s a scramble from one departure gate to the next, into the rental car and on the road driving to[…]
I would like to introduce you to Lori. She has been delivering our mail for the whole time we have lived in our home, about 13 years. We have exchanged[…]
In a global, high-tech world what really matters is the Final3feet. What is the Final3Feet? That is about the distance of a handshake. It’s the human to human connection that matters.[…]